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These FAQs relate specifically to the 2.5 Hour Cassowary Falls adventure tour. Additional FAQs for the Daintree Waters tour, which includes return transfers from Port Douglas, is below. If you can’t find what you are looking for, please contact us on 0481 988 307 or info@cassowaryfalls.com.au
Cassowary Falls tours operate in most weather conditions, including rain, which is a vital part of the Daintree Rainforest environment. In fact, some of our most exciting tours happen in the rain adding to the Daintree experience, and guests should expect to get splashed during creek crossings. Please dress for warm, wet conditions. This is tropical rain, so heavy jackets are not required and can be uncomfortable.
In the event that a tour must be cancelled for safety reasons, such as heavy rain, localised flooding, strong winds, or storms, guests who booked directly with us will be offered a full refund or the option to rebook for another date, subject to availability. If you do not / have not heard from us, then your tour will be running as planned.
We do not offer refunds for wet weather if you choose not to participate and the tour is operating as scheduled.
The tour departs from the ‘farm gate’ at the Gateway to Cassowary Falls property, which is located at 263 Upper Daintree Road, Upper Daintree. It’s a 4km and/or a 6 minute drive from Daintree Village. Drive time from Port Douglas to Daintree Village is 50 minutes or 1 hour and 45 minutes from Cairns. Please allow an extra 10 minutes for road works and stoppages, when traveling from Cairns and Port Douglas. No 4WD needed. Plenty of parking on site.
Please note Cassowary Falls is located on a private property. Access is only available on a guided tour. The falls are not open to the general public due to farm biosecurity concerns and individual safety reasons.
The Cassowary Falls tour takes approximately 2.5 hours. It departs and returns to and from the property gate, at the Cassowary Falls property.
The tour takes approximately 2.5 hours. It includes:
No, the Cassowary Falls tour is fully hosted by a driver / guide on the Utility Terrain Vehicle (UTV) and Army Truck. You will not be required (or allowed) to operate these vehicles yourself. You will need to self-drive to our farm gate, which is where the tour starts. You do not need a 4WD to get here and there’s plenty of parking available.
Yes, advance bookings are preferred. Please note our small group tours get busy at peak periods during school holidays, so book early to avoid disappointment and secure your preferred day and time.
Cassowary Falls is located on private property and can only be accessed through a pre-booked guided tour.
For your comfort and enjoyment, we recommend bringing the following:
Yes, swimming is one of the highlights of the tour. The natural pool beneath the waterfall is crystal clear, refreshing and safe for all ages. Water access is via a short walk over the rocks surrounding the pool, you can then walk into the water and swim out from the edge. Buoyancy noodles are available if required.
Yes, the Cassowary Falls tour is suitable for families and children are welcome. The tour is safe and fun for all ages, with minimal walking involved. Parental supervision is required around the water, and children will love the chance to swim with turtles and fish. Please note that babies and infants aged 0-4 years old are free when seated on an adult’s lap. Children aged 5-14 years old must be accompanied by an adult on tour.
We are family owned and operated and love to see families enjoying this experience together.
This is a fully guided experience. Our driver guides will drive you to the waterfall, share local insights and ensure your safety throughout the tour. It’s the only way to access and experience Cassowary Falls.
Please note there are no toilet facilities available during the tour. We recommend using the bathroom before arrival.
Yes, you will definitely see wildlife during a Cassowary Falls tour, including the fish and turtles at the waterfall. Other animals you might see include water dragons, eels, butterflies, birds, dragonflies and other insects. The area is rich in biodiversity and offers a great chance to spot native species in their natural habitat.
Guests who stay with us in our luxury chalets sometimes see Cassowaries, but we do not usually see them on tours.
No. Cassowary Falls is located on a private property and is not accessible to the public outside of the guided tour. This is due to personal safety and farm biosecurity risks. All visitors wanting to visit Cassowary Falls must book a tour.
Yes, the Cassowary Falls tour is suitable for people with limited mobility. Please note that you will need to be able to enter and exit our Utility Terrain Vehicles and Army Truck, with some steps. There is some uneven ground at the waterfall with around a 15m / 17 yard walk required to get to and from the tour vehicles and the waterfall.
Yes, photography is encouraged, the falls, rainforest and our property are all stunning. Drones may be allowed with permission at the waterfall; always check with your guide before launching any drones, to ensure guest privacy and rights are maintained.
The 2.5 hour tours operate twice daily, with departures from the property gate at 10am and 1pm. Guests should arrive 10 minutes early to prepare for timely departure.
Yes, all transport required to operate the tour – on the Army Truck and Utility Terrain Vehicles – is provided and included in the tour price, as are the services of our driver / guides. Please note that you must self-drive to the tour starting point, on our property. Clear directions are provided on booking. You do not need a 4WD to get to Gateway Cassowary Falls.
We prioritise small group tours to maximise guest experience. Tours are typically limited to a maximum of 20 guests. This ensures a personal experience with plenty of space to enjoy the falls, take photos and ask questions along the way.
Yes. Customers will receive a full refund or credit with 24 hours notice of cancellation. Customers will also receive a full refund or credit in case of operator cancellation due to weather or other unforeseen circumstances. Contact us by phone 0481 988 307 to cancel or inquire about a cancellation. No-shows will be charged the full price.
No, food and drinks are not included. Guests should bring their own water, especially on hot days. Light snacks can be brought along, but please take any rubbish with you to protect the environment.
Cassowary Falls is on private land, meaning it’s crowd-free and pristine. Access is exclusive to tour guests, who can enjoy the crystal-clear water and swimming with fish and turtles. There are no crocodiles at Cassowary Falls.
Yes. Cassowary Falls tours run in most weather conditions, including rain. Tours are only cancelled if weather or environmental conditions make it unsafe to operate, such as severe rainfall, flooding, strong winds, or storms. If a tour is cancelled for safety reasons, guests who booked directly with Cassowary Falls will receive a full refund or may rebook for another available date.
If the tour is operating as scheduled, cancellations due to personal preference in wet weather are not eligible for a refund.
These FAQs relate specifically to the full day Daintree Waters tour, which includes return transfers from Port Douglas. If you can’t find what you are looking for, please contact us on 0481 988 307 or info@cassowaryfalls.com.au
Daintree Waters Cassowary Falls tours operate in most weather conditions, including rain, which is a vital part of the Daintree Rainforest environment. In fact, some of our most exciting tours happen in the rain adding to the Daintree experience, and guests should expect to get splashed during creek crossings. Please dress for warm, wet conditions. This is tropical rain, so heavy jackets are not required and can be uncomfortable.
In the event that a tour must be cancelled for safety reasons, such as heavy rain, localised flooding, strong winds, or storms, guests who booked directly with us will be offered a full refund or the option to rebook for another date, subject to availability. If you do not / have not heard from us, then your tour will be running as planned.
We do not offer refunds for wet weather if you choose not to participate and the tour is operating as scheduled.
The Daintree Waters Cassowary Falls tour includes return coach transfers to and from Port Douglas to Cassowary Falls and the Daintree Village. Pick-ups are provided from various accommodation providers and commence from 8.30am – 9am; returns are from 3.30pm – 4pm.
Please Note: We require a minimum of 2 Adult guests to operate this tour. All children must be accompanied by an adult. Infants aged 0-4 years are free if seated on a parent’s lap.
The Daintree Waters Cassowary Falls tour is a 7.5 hour full day tour, with return transfers from Port Douglas. Pick-ups commence from 8.30am – 9am; with returns from 3.30pm – 4pm.
The tour takes approximately 7.5 hours. It includes:
No, the Daintree Waters Cassowary Falls is fully guided, including return transfers from Port Douglas.
Yes, advance bookings are preferred. Please note our small group tours get busy at peak periods during school holidays, so book early to avoid disappointment and secure your preferred day and time.
Cassowary Falls is located on private property and can only be accessed through a pre-booked guided tour. Please Note: We require a minimum of 2 Adult guests to operate this tour. All children must be accompanied by an adult. Infants aged 0-4 years are free if seated on a parent’s lap.
For your comfort and enjoyment, we recommend bringing the following:
Yes. Guests have the opportunity to swim at Cassowary Falls during the tour. The waterfall flows into a calm, clear freshwater pool that is suitable for swimming. Access involves a short walk across natural rock surfaces before entering the water from the edge. Floating aids are available on request.
Yes, the Daintree Waters Cassowary Falls tour is suitable for families and children are welcome. The tour is safe and fun for all ages, with minimal walking involved. Parental supervision is required around the water, and children will love the chance to swim with turtles and fish. Please note that babies and infants aged 0-4 years old are free when seated on an adult’s lap. Children aged 5-14 years old must be accompanied by an adult on tour.
We are family owned and operated and love to see families enjoying this experience together.
Yes, there are toilet facilities at the Daintree River Wildlife Cruise. There are no toilet facilities or changing rooms available at Cassowary Falls. We recommend using the bathroom at the cruise centre.
Yes, you will definitely see wildlife during a Daintree Waters Cassowary Falls tour. At the falls themselves you will see fish and turtles, and you might see water dragons, eels, dragonflies and butterflies. On the Daintree River cruise you might see saltwater crocodiles, kingfishers and a range of other Daintree wildlife. The area is rich in biodiversity and offers a great chance to spot native species in their natural habitat.
Guests who stay with us in our luxury chalets at the Gateway Cassowary Falls property sometimes see Cassowaries, but we do not usually see them on tours.
No. Cassowary Falls is located on a private property and is not accessible to the public outside of the guided tour. This is due to personal safety and farm biosecurity risks. All visitors wanting to visit Cassowary Falls must book a tour.
Yes, the Daintree Waters Cassowary Falls tour is suitable for people with limited mobility. Please note that you will need to be able to enter and exit our Utility Terrain Vehicles and Army Truck, with some steps. There is some uneven ground at the waterfall with around a 15m / 17 yard walk required to get to and from the tour vehicles and the waterfall.
Yes, photography is encouraged, the falls, rainforest and our property are all stunning. Drones may be allowed with permission at the waterfall; always check with your guide before launching any drones, to ensure guest privacy and rights are maintained. Please note there are no drones allowed on the wildlife cruise, as drones can disturb saltwater crocodiles.
The Daintree Waters Cassowary Falls tour starts and finishes in Port Douglas. Pick-ups are provided from various accommodation providers and commence from 8.30am – 9am; returns are from 3.30pm – 4pm.
Yes, all transport required to operate the tour is included in the tour price. This includes:
We prioritise small group tours to maximise guest experience. Tours are typically limited to a maximum of 20 guests. This ensures a personal experience with plenty of space to enjoy the falls, take photos and ask questions along the way.
Yes. Customers will receive a full refund or credit with 24 hours notice of cancellation. Customers will also receive a full refund or credit in case of operator cancellation due to weather or other unforeseen circumstances. Contact us by phone 0481 988 307 to cancel or inquire about a cancellation. No-shows will be charged the full price.
Yes, a light lunch is included in the tour price. Guests should bring their own water, especially on hot days.
Cassowary Falls is on private land, meaning it’s crowd-free and pristine. Access is exclusive to tour guests, who can enjoy the crystal-clear water and swimming with fish and turtles. There are no crocodiles at Cassowary Falls.
Daintree Waters Cassowary Falls tours operate in most weather conditions, including rain, which is a vital part of the Daintree Rainforest environment. In fact, some of our most exciting tours happen in the rain adding to the Daintree experience, and guests should expect to get splashed during creek crossings. Please dress for warm, wet conditions. This is tropical rain, so heavy jackets are not required and can be uncomfortable.
In the event that a tour must be cancelled for safety reasons, such as heavy rain, localised flooding, strong winds, or storms, guests who booked directly with us will be offered a full refund or the option to rebook for another date, subject to availability. We do not offer refunds for wet weather if you choose not to participate and the tour is operating as scheduled.
Yes. The Daintree Waters Cassowary Falls tour runs in most weather conditions, including rain. Tours are only cancelled if weather or environmental conditions make it unsafe to operate, such as severe rainfall, flooding, strong winds, or storms. If a tour is cancelled for safety reasons, guests who booked directly with Cassowary Falls will receive a full refund or may rebook for another available date.
If the tour is operating as scheduled, cancellations due to personal preference in wet weather are not eligible for a refund.
This information is for guests staying with us, or planning to stay with us, in our luxury chalets. If you can’t find what you are looking for, please contact us on 0481 988 307 or info@cassowaryfalls.com.au
Cassowary Falls has 3 self-contained chalets. Each chalet is designed for a luxury stay on our private property, with no shared walls or communal accommodation areas. The chalets are well spaced and positioned to maximise guest privacy. Each chalet has its own outdoor area and is surrounded by landscaping, creating a quiet and secluded environment.
Each chalet is fully self-contained for a comfortable stay. Features include:
Yes. The chalets are designed for independent stays and include cooking facilities, crockery, cutlery, a refrigerator and indoor and outdoor dining areas.
Yes. The chalets are air conditioned with ceiling fans, and also benefit from natural rainforest ventilation.
Yes, free Wi-Fi is available. Please note, due to the remote rainforest location, connection speeds may vary.
Yes. There is free on-site parking at each chalet. You do not need a 4WD vehicle to access the Gateways Cassowary Falls property or chalets.
Each of the chalets are self-contained for your convenience and pantry staples are included for your stay. Should you wish, Cassowary Falls does offer guests the option of a Cooked English Breakfast, which is in addition to the room rate. This hot breakfast is chef prepared fresh daily, with a focus on flavour and delicious decadence. It includes eggs, bacon, sausages, beans, tomato, cream mushrooms and toast. If booked, breakfast is delivered to your chalet door between 8.15am – 8.30am.
Guests should bring groceries with them for lunch and dinner, as shopping options in the Daintree are limited.
Daintree Village is the closest hub for dining, with two options to choose from. The Julaymba Restaurant at the Daintree Ecolodge serves seasonal, organic cuisine with a focus on flavour and local produce. Think Daintree Barramundi or Duck Breast with Davidson Plum, served up in elegant rainforest surrounds. Dinner is served from 5.30pm to 9.30pm, last reservation at 8pm. Book ahead for this one. Or for more casual dining there’s the Daintree Village Hotel with hearty, affordable meals. They’re open until 7.30pm for dine-in and takeaway.
The nearest major shop to purchase groceries is the Woolworths at Mossman. Please note this is a 40-minute one-way drive, so it’s best to purchase groceries and supplies on your way to Cassowary Falls. There is a bottle shop adjacent to Woolworths, for your convenience, with a selection of beers and wines.
Yes. The chalets are particularly well suited to couples seeking a private rainforest retreat.
Sometimes children are welcome to stay in the chalets. This needs to be discussed with your hosts prior to booking. For more information on this, please call 0481 988 307 or email info@cassowaryfalls.com.au with your intended dates of stay and number and age of children.
No. Pets are not permitted at Cassowary Falls. This is due to the presence of livestock on the property and our own pets.
Smoking is not permitted inside the chalets. Designated outdoor smoking areas are available. Please confirm at booking.
The chalets may not be suitable for all mobility levels due to stairs and natural terrain. Guests are encouraged to contact Cassowary Falls prior to booking to discuss individual needs.
Chalets are serviced prior to arrival. Daily housekeeping is not provided during stays unless arranged in advance.
Yes. Guests staying in the chalets may book Cassowary Falls tours, subject to availability. Tour bookings are separate from accommodation bookings.
Yes. We’re pleased to offer our chalet guests special discounts on our exclusive tours. Choose the 2.5 hour Cassowary Falls offroad adventure tour with river crossings and swimming at the falls, for just $125 per person. Or the Daintree Waters tour which includes the 2.5 hour Cassowary Falls tour, a light lunch and 1 hour guided Daintree River Wildlife Cruise, for $225 per person.
Gateway Cassowary Falls is a mixed-use private property, combining the chalets, Cassowary Falls tours and 100 acres of pasture with cattle. There are walking tracks on the property. In addition to the private spa at each chalet, our property features an infinity pool with views over the valley and to Thorntons Peak. The pool is adjacent to our family home. Chalet guests are welcome to use this during daylight hours.
Chalet guests commonly see birds, butterflies, insects, water dragons and other native wildlife. Cassowary sightings are possible but not guaranteed.
You should bring food, drinks, personal items, suitable clothing for warm and wet tropical conditions, insect repellent, and comfortable footwear.
Accommodation cancellations are subject to the booking terms provided at the time of reservation. Guests are encouraged to review these carefully before confirming their stay.
If you need assistance during your stay, contact your host Andy on 0481 988 307.
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